CRM software for Indian businesses.
Ophriel CRM handles enquiries, bookings, records, and payments in one system — as SaaS on our shared platform, or as PaaS on a server of your own, managed end-to-end by us. For startups, mid-sized businesses, and sole proprietors.
Most small businesses run on a spreadsheet, a WhatsApp group, and whatever free tool someone set up two years ago.
Enquiries go cold because nobody owned the follow-up. Two people work the same lead. Payment status lives in one person’s head. And your customer list — the actual asset in this business — sits inside a platform you don’t control.
What’s included
Bookings, packages, itineraries, leads, field agents, manifests, and payments — ten capabilities in one system. Three of them, to give you the shape of it:
Bookings & scheduling
Reservations and appointments with double-booking prevention enforced at the database level, not by a warning message someone can click past.
CRM pipeline
Enquiries and leads with stages, ownership, and follow-up visibility. Every enquiry has a name against it.
Razorpay payments
Collections settle into your own Razorpay account. We are never the merchant of record and never sit between you and your money.
Shared SaaS or dedicated PaaS — you choose
Every Ophriel CRM client picks one of two ways to run it. Either way, we provision it, secure it, patch it, monitor it, and back it up — you never touch a server.
Shared plan · SaaS
Your account on our multi-tenant platform, isolated by account at the database level. Fast to start.
Dedicated plan · PaaS
A separate server provisioned for you alone, running your own instance, database, and backups.
Your data, always
Your customer data is yours, on either plan. Full export on request, at any time, in a standard format.
A one-time setup fee, then a flat monthly subscription.
No per-user pricing, no commission on your bookings, and no charge for support tickets. Cloud infrastructure is billed at the provider’s real cost, with no markup.
Shared · SaaS
Your account on our multi-tenant platform, isolated by account. Fast to start.
No per-user fees- Isolated by organisation at the database level
- The lower-cost of the two
- The quicker of the two to get running
- Provisioned, patched, monitored and backed up by us
Dedicated · PaaS
A separate server provisioned for you alone — your own instance, database, and backups.
No per-user fees- Separate infrastructure, not a partition
- Your own database and backups
- Priced separately from the shared service
- Provisioned, patched, monitored and backed up by us
What every Ophriel CRM client gets, on paper
The commitments behind the product, and the page where each one is written down.
Every client signs one, covering what we handle, where it is stored, how long we retain it, and what happens when the relationship ends.
Deployments run on DigitalOcean in the Bangalore region (BLR1), named in your Data Processing Addendum before you sign.
Collections settle directly into your own Razorpay account. We never sit between you and your money.
Your team size does not change the price. No commission on your bookings, and no charge for raising a support ticket.
Automated, stored separately from the primary hosting provider, and test-restored. A backup nobody has ever restored is a rumour, not a backup.
Your customer data is yours, on either plan. Full export on request, at any time, in a standard format.
Jonathan Jeshua S is directly involved in every deployment. There is no support queue to be lost in.
Every grievance is acknowledged within 48 hours and resolved within 15 days of receipt.
Questions businesses ask us
Answered plainly. The full list lives on the FAQ page.
What does Ophriel CRM actually do?
It runs the operational side of a business in one system: bookings with overbooking prevention, packages and inventory, custom itineraries, a CRM pipeline for enquiries and leads, walk-in bookings, field agent logins, coupons and discounts, CSV manifests, role-based access, and Razorpay payments.
How is Ophriel CRM priced?
A one-time implementation and onboarding fee, then a monthly platform subscription, both in INR. Cloud infrastructure is billed at the provider's actual cost with no markup. There is no per-user pricing, no commission on your bookings, and no charge for support tickets.
What is the difference between a shared and a dedicated plan?
A shared plan puts your account on our multi-tenant platform, isolated by account, and is faster to start. A dedicated plan gives you your own instance, database, and backups, separate from every other client. Either way we provision, secure, patch, monitor, and back it up — you never touch a server.
Still have a question?
If yours isn’t here, write to us — a person reads the inbox.
Want to see it against your own workflow?
Tell us roughly how many enquiries you handle a month and how your team is structured, and we’ll come to the call with something specific rather than a generic demo.