Terms of Service

1. Who we are

Ophriel Systems is a sole proprietorship based in Chennai, Tamil Nadu, India, registered as a micro enterprise under Udyam registration UDYAM-TN-02-0487080 (“Ophriel Systems”, “we”, “us”). Our registered address is TODO — confirm full registered address.

“You” or “the client” means the business entering into a subscription for Ophriel CRM.

2. The service

Ophriel CRM is business software provided as a managed subscription. We provision, host, secure, patch, monitor, and back up the deployment. The functionality included is described on our product page and in your subscription agreement.

Features described as “on the roadmap” or “in development” are not part of the service, are not sold as deliverable, and create no obligation on us to deliver them by any date.

3. Fees and payment

• A one-time implementation and onboarding fee, payable before provisioning begins.
• A recurring monthly platform subscription fee, payable in advance.
• Cloud infrastructure costs, billed at actuals with no markup applied.

All fees are quoted and payable in Indian Rupees (INR). Ophriel Systems is currently below the GST registration threshold and issues invoices without GST; should we become GST-registered, GST will be charged at the applicable rate from that date.

Invoices are due within TODO days of issue. We may suspend access to the service if an invoice remains unpaid TODO days after the due date, having given you written notice first. Late payment may attract interest at TODO% per month.

Refunds and cancellations are governed by our Refund & Cancellation Policy.

4. Your data and your account

You own your data. We claim no ownership over the customer records, bookings, or other content you put into the platform, and we do not use it for our own purposes.

You may request a full export of your data at any time, in a standard format. On termination we will provide an export and then delete the data from our systems as set out in our Privacy Policy.

You are responsible for the accuracy and legality of the data you enter, for obtaining any consents required from your own customers, and for keeping your user credentials secure. Where the platform holds personal data of your customers, you act as the Data Fiduciary and we act as your Data Processor under a signed Data Processing Addendum.

5. Acceptable use

You agree not to:

• Use the service for any unlawful purpose, or to store unlawful content;
• Attempt to gain unauthorised access to the platform, other clients’ deployments, or the underlying infrastructure;
• Reverse engineer, decompile, resell, sublicense, or redistribute the software except as expressly permitted in writing;
• Deliberately overload, disrupt, or interfere with the service or its supporting infrastructure.

6. Availability and support

We aim to keep the service available at all times but do not guarantee uninterrupted availability. Planned maintenance will be notified in advance where practicable. Any committed uptime target and support response times are those set out in your subscription agreement — TODO: confirm whether a formal SLA is offered and, if so, its terms.

7. Third-party services

The service depends on third parties including our hosting provider and Razorpay for payments, as listed in our Privacy Policy. We are not liable for outages, failures, or acts of those third parties beyond our reasonable control. Payment collections settle directly into your own Razorpay account; Ophriel Systems is not the merchant of record for your transactions and is not a party to them.

8. Intellectual property

Ophriel Systems retains all intellectual property rights in the Ophriel CRM software, its source code, and our branding. Your subscription grants you a non-exclusive, non-transferable right to use the software for your own business for the duration of the subscription. Nothing in these terms transfers ownership of the software to you.

9. Confidentiality

Each party agrees to keep confidential any non-public information disclosed by the other in the course of the engagement, and to use it only for the purpose of performing under these terms.

10. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, or consequential loss, or for loss of profit, revenue, goodwill, or anticipated savings.

Our total aggregate liability arising out of or in connection with these terms is limited to the total fees paid by you to Ophriel Systems in the TODO months immediately preceding the event giving rise to the claim.

Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited under Indian law, including liability for fraud or wilful misconduct.

11. Term and termination

The subscription runs on a rolling monthly basis unless your agreement states otherwise. Either party may terminate by giving TODO days’ written notice.

We may terminate or suspend immediately on written notice if you materially breach these terms and, where the breach is capable of remedy, fail to remedy it within TODO days of being asked.

On termination: your access ends, we provide a full export of your data, and we delete it from our systems in line with the retention terms in our Privacy Policy. Fees already paid are dealt with under the Refund & Cancellation Policy.

12. Changes to these terms

We may update these terms. Where a change materially affects your rights we will give you TODO days’ notice before it takes effect. Continuing to use the service after that date constitutes acceptance.

13. Governing law and jurisdiction

These terms are governed by and construed in accordance with the laws of India. The courts at Chennai, Tamil Nadu have exclusive jurisdiction over any dispute arising out of or in connection with these terms, and both parties submit to that jurisdiction.

14. Contact

Questions about these terms: ophirelsystems@gmail.com or +91 73057 29694.