Shipping & Delivery Policy
Ophriel CRM is a digital software service. There is nothing to ship, and no physical goods are dispatched at any point. “Delivery” means electronic provisioning of your account.
Effective date: TODO · Last updated: TODO
No physical shipment. Ever.
We do not sell, dispatch, or courier any physical product. There are no shipping charges, no delivery addresses, no tracking numbers, and no couriers involved. Every part of the service is delivered over the internet to a deployment we provision for you.
How your account is provisioned
Delivery is complete when your deployment is live and administrator credentials have been issued to you.
- 1. Agreement signed
- You sign the subscription agreement and the Data Processing Addendum. Nothing is provisioned before this.
- 2. Payment cleared
- The implementation fee and first subscription payment clear. Delivery timelines start from this point, not from the date of order.
- 3. Provisioning
- We provision your deployment — application instance, database, storage, and backups — within TODO business days of steps 1 and 2 being complete.
- 4. Configuration and handover
- Configuration, branding, and any agreed data migration are completed within TODO business days of provisioning. Credentials are issued to your named administrator by email.
- 5. Training
- Team training is scheduled at your convenience, typically within TODO business days of handover.
When the clock starts
Provisioning begins only once both of the following are complete: a signed subscription agreement, and cleared payment of the implementation fee. If either is outstanding, the timelines above have not started.
What can delay delivery
- Waiting on information from you — branding assets, user lists, or the data to be migrated.
- Data migration where the source data is large, unstructured, or needs cleaning before it can be imported.
- Third-party dependencies outside our control, such as your Razorpay account approval or a hosting provider incident.
Where a delay is on our side, we will tell you before the deadline passes, not after, and give you a revised date.
How you receive access
Credentials are sent by email to the named administrator you nominate. The service is then reachable from any modern web browser — there is nothing to install, and no server for you to manage. Field and mobile access uses the same browser-based login.
Confirmation of delivery
We confirm delivery in writing by email when your deployment is live. That email is your record that the service has been delivered, and is the reference point for the Refund & Cancellation Policy.
Ongoing delivery
After handover, the service is delivered continuously for as long as your subscription is active. Updates, security patches, monitoring, and backups are applied by us without any action on your part and without a further delivery step.
International customers
We currently contract with businesses in India, invoice in Indian Rupees, and collect payment through Razorpay. TODO — confirm whether clients outside India are accepted, and if so on what terms.
Contact
Questions about provisioning or timelines: ophirelsystems@gmail.com or +91 73057 29694.
Ready to get provisioned?
A demo comes first — we scope the deployment against how your team actually works, then quote and schedule the setup.