CRM software for Indian small and mid-sized businesses.
Ophriel CRM handles enquiries, bookings, records, and payments in one system — choose a shared plan or your own dedicated cloud stack, managed end-to-end by us.
Chennai, Tamil Nadu · Udyam-registered MSME (UDYAM-TN-02-0487080) · Written data processing terms with every client
Most small businesses run on a spreadsheet, a WhatsApp group, and whatever free tool someone set up two years ago.
Enquiries go cold because nobody owned the follow-up. Two people work the same lead. Payment status lives in one person’s head. And your customer list — the actual asset in this business — sits inside a platform you don’t control.
What’s included
Bookings, packages, itineraries, leads, field agents, manifests, and payments — ten capabilities in one system. Three of them, to give you the shape of it:
Bookings & scheduling
Reservations and appointments with double-booking prevention enforced at the database level, not by a warning message someone can click past.
CRM pipeline
Enquiries and leads with stages, ownership, and follow-up visibility. Every enquiry has a name against it.
Razorpay payments
Collections settle into your own Razorpay account. We are never the merchant of record and never sit between you and your money.
Shared or dedicated — you choose
Every client picks one of two ways to run it. A shared plan puts your account on our multi-tenant platform, isolated by account, fast to start. A dedicated plan gives you your own instance, database, and backups, separate from every other client. Either way, we provision it, secure it, patch it, monitor it, and back it up — you never touch a server.
On a shared plan, isolation happens at the database level instead — see how tenant isolation works.
Your customer data is yours, on either plan. Full export on request, at any time, in a standard format.
A one-time setup fee, then a flat monthly subscription.
No per-user pricing, no commission on your bookings, and no charge for support tickets. Cloud infrastructure is billed at the provider’s real cost, with no markup.
Questions businesses ask us
What does Ophriel CRM actually do?
It runs the operational side of a business in one system: bookings with overbooking prevention, packages and inventory, custom itineraries, a CRM pipeline for enquiries and leads, walk-in bookings, field agent logins, coupons and discounts, CSV manifests, role-based access, and Razorpay payments.
How is Ophriel CRM priced?
A one-time implementation and onboarding fee, then a monthly platform subscription, both in INR. Cloud infrastructure is billed at the provider's actual cost with no markup. There is no per-user pricing, no commission on your bookings, and no charge for support tickets.
What is the difference between a shared and a dedicated plan?
A shared plan puts your account on our multi-tenant platform, isolated by account, and is faster to start. A dedicated plan gives you your own instance, database, and backups, separate from every other client. Either way we provision, secure, patch, monitor, and back it up — you never touch a server.
Want to see it against your own workflow?
Tell us roughly how many enquiries you handle a month and how your team is structured, and we’ll come to the call with something specific rather than a generic demo.