One system for the whole operation.
From the enquiry call to the departure manifest — TourDesk covers what a tour operator’s office actually does in a day, without a second tool or a shared spreadsheet.
Bookings, counters, and departure day
Seat-locked bookings
Seat inventory per departure with holds, confirmations, and cancellations. Every seat allocation is locked at the database level, so the last seat can never be sold twice — not by two agents, not by an agent and the website at the same moment.
Walk-in bookings
Counter staff book a walk-in customer against live inventory in a few fields. Same seat locks, same manifest — no separate register that has to be reconciled at night.
Custom itineraries
Build per-client itineraries day by day — pickup points, stays, sightseeing, meals — and share them as a clean document your customer can actually read.
CSV manifests
Export the departure manifest as CSV for drivers, hotels, and coordinators. Passenger list, seat numbers, pickup points — generated from the same data the bookings run on.
Leads, agents, and the sales floor
Leads & follow-ups
Every enquiry becomes a lead with a follow-up trail. See which enquiries went cold, which converted, and who was supposed to call whom back.
Field agent bookings
Agents in the field book against live inventory with their own logins. Every booking carries the agent who made it, so commissions and accountability are never a spreadsheet argument.
Sales roles with client isolation
Each salesperson sees only their own clients and leads. Your customer list doesn't walk out the door when a salesperson does.
Coupons & discounts
Discount codes with usage limits and validity windows, applied at booking and reflected in the payment trail — no manual price overrides to audit later.
See it running against your own tour catalogue.
The demo isn’t a slide deck — it’s TourDesk loaded with your routes and departures, so your team can judge it on the work they actually do.