Ophriel CRM features: one system for the whole operation.
From the first enquiry to the passenger manifest on departure day — everything below is live today, in one system, with no second tool and no shared spreadsheet. New to it? Start with the Ophriel CRM overview.
What you get
Booking management with overbooking prevention
Seat and slot allocation is locked at the database level, so two staff racing for the last place can never both win. Overbooking becomes impossible rather than merely unlikely — no refunds to issue, no angry customer at departure.
Tour packages & inventory
Define your packages, capacities, departures, and availability in one place. Everyone sells from the same live numbers instead of a spreadsheet someone forgot to update.
Custom itinerary builder
Build a bespoke itinerary per customer and generate it as a clean, customer-facing document. No re-typing the same day-by-day plan into a Word file for every enquiry.
CRM pipeline
Enquiries and leads carry stages, an owner, and follow-up visibility. You can see which enquiries went cold and who was supposed to call them back.
Walk-in bookings
A counter workflow for customers who arrive in person, booking against the same live inventory. No separate register to reconcile at the end of the day.
Field agent management
Agents working on the ground book against live availability with their own logins. Every booking carries the agent who made it, so commission and accountability aren't a spreadsheet argument.
Coupons & discounts
Rule-based discount codes with validity windows and usage limits, applied at booking and reflected in the payment trail — instead of ad-hoc price cuts nobody tracks.
CSV passenger manifests
Export the passenger manifest as CSV for drivers, hotels, and coordinators. Generated from the same records the bookings run on, so it's never out of date.
Role-based access control
Staff, sales, and admin roles with permissions that match how your business is actually organised. People see what their job needs and nothing else.
Razorpay payment integration
Collections settle directly into your own Razorpay account. Ophriel Systems is never the merchant of record and never sits between you and your money.
SaaS or PaaS — two ways to run it
The same product either way. What changes is whether it runs on our shared platform or on a server of your own. Both are fully managed: we provision, secure, patch, monitor, and back up the deployment, and you never touch a server.
Ophriel CRM as a service
Your account runs on the shared Ophriel CRM platform alongside other tenants, isolated by organisation at the database level. The lower-cost of the two, and the quicker to get running.
- Isolated by organisation at the database level
- The lower-cost of the two
- Fully managed — you never touch a server
Ophriel CRM on a dedicated platform
We provision a separate server for you alone and host Ophriel CRM on it — your own instance, your own database, and your own backups, separate from every other client rather than partitioned within a shared system.
- A separate server, provisioned for you alone
- Your own instance, database, and backups
- Priced separately from the shared service
Both are quoted per business — see pricing for what a quote covers, and security & data for how the isolation works.
We are never in the payment path
Collections run from your customer through Razorpay straight into your own account.
Never the merchant of record
Ophriel Systems is not the merchant of record and does not hold your funds.
Card details never stored
Ophriel Systems does not store card details — the platform only records that the booking was paid.
On the roadmap — not yet available
These two modules are in development. Nothing here is sold as deliverable, and neither is part of a quote today. See the full roadmap for where they stand.
Automated Billing System
Recurring invoicing and collections, with GST-compliant invoice generation for clients who need it.
HR Management System
Attendance, leave, and staffing workflows for your team.
See it running against your own operation.
The demo isn’t a slide deck — it’s the system loaded with your own packages and departures, so your team can judge it on the work they actually do.