Frequently asked questions
The questions businesses actually ask us, answered plainly. If yours isn’t here, write to us — a person reads the inbox.
The product
What does Ophriel CRM actually do?
It runs the operational side of a business in one system: bookings with overbooking prevention, packages and inventory, custom itineraries, a CRM pipeline for enquiries and leads, walk-in bookings, field agent logins, coupons and discounts, CSV manifests, role-based access, and Razorpay payments.
How does it prevent overbooking?
Allocation is locked at the database level rather than checked in application code. When two people race for the last place, the database lets exactly one win — so a departure cannot be oversold, even under load.
Are the Automated Billing and HR modules available?
No. Both are in development, are not sold as deliverable, and are not part of a quote today. Existing clients get first access when each ships.
Can staff working outside the office use it?
Yes. Access is browser-based and mobile-friendly, with individual logins for field agents. Every booking carries the agent who made it, so commission and accountability are recorded rather than reconstructed.
Pricing and billing
How is Ophriel CRM priced?
A one-time implementation and onboarding fee, then a monthly platform subscription, both in INR. Cloud infrastructure is billed at the provider's actual cost with no markup. There is no per-user pricing, no commission on your bookings, and no charge for support tickets.
Do you take a commission on my bookings?
No. Collections settle directly into your own Razorpay account. Ophriel Systems is never the merchant of record and never sits between you and your money.
Do you charge GST?
Ophriel Systems is a sole proprietorship currently below the GST registration threshold, so invoices are issued without GST. If we become GST-registered, GST will be charged at the applicable rate from that date.
Hosting, security, and data
What is the difference between a shared and a dedicated plan?
A shared plan puts your account on our multi-tenant platform, isolated by account, and is faster to start. A dedicated plan gives you your own instance, database, and backups, separate from every other client. Either way we provision, secure, patch, monitor, and back it up — you never touch a server.
Where is my data hosted?
In India. Deployments run on DigitalOcean infrastructure in the Bangalore region (BLR1), and the region is named in your Data Processing Addendum before you sign.
Is my data isolated from other clients?
Yes. On a shared plan your data is scoped by organisation at the database level; on a dedicated plan it is a separate instance entirely. Cross-client access is structurally prevented, not policy-prevented.
Can I export my data, and what happens if I leave?
Your data is yours on either plan. You can request a full export at any time, in a standard format. On termination we provide an export and then delete the data from our systems in line with our Privacy Policy.
Who is responsible for my customers' personal data under the DPDP Act?
For data inside your deployment, you are the Data Fiduciary and Ophriel Systems is your Data Processor, acting on your written instructions under a signed Data Processing Addendum. For data you give us directly through this website, Ophriel Systems is itself the Data Fiduciary.
Does this website track me?
No. This website uses no analytics and sets no cookies. There are no tracking pixels and no third-party advertising or social media trackers.
Getting started
What happens after I sign?
Provisioning begins once the subscription agreement is signed and the implementation fee has cleared. We then provision your deployment, configure and brand it, migrate any agreed data, and issue credentials to your named administrator by email, followed by team training.
Is there anything to install?
No. Ophriel CRM is delivered electronically and reachable from any modern web browser. There is no physical shipment, nothing to install, and no server for you to manage.
Who runs the demo?
The founder. Technical questions get technical answers in the same call, rather than being taken away and answered later by someone else.
Still have a question?
Tell us roughly how many enquiries you handle a month and how your team is structured, and we’ll come to the call with something specific rather than a generic demo.